For any business organization, it is very important for the employees and organizations to connect with the consumers and know about their views on the products and services offered by your company. And having a simple phone system is not enough to know about the consumers. You may get the feedback on your mail or website, but to get quick feedback on which the employees can work out it is important that you have an advanced business phone system. If you are using a traditional phone system or even a phone system that has a caller ID and other standard features, then how can your staff trace back calls that are 6 month old?
Call Analytics Features
And even if you have an IVR system, then it is a complete mess to go back to the previous calls, unless your staff remembers the date. But to be precise it’s a mess. So, it is very important that your organization switches to a virtual business phone system like Dialpad alternative. This virtual business phone system has many important features and one of the most important features is getting detailed call analytics. In this system, you will get all the data of outbound and inbound calls, time, and names including phone numbers. Plus, you will also get the details of the source of marketing through which you got that call.
Create Brand Awareness through Business Phone System
So, if you want to make a business presence or create brand awareness, it’s an obvious thing you will need to connect with the consumers who need your products or services. And the most important is the contact number. Also, through the virtual business phone system, you can send text messages to the consumers. And create brand awareness, or launch of new product and also take their feedback and reviews. Consumers can also connect with your toll-free virtual phone numbers or the existing business number that you have ported, and can get connected with auto-attendant and leave a voice-mail also if the executive couldn’t solve their queries or product-related issues.
You can also get other types of call analytics software, but the difference is that it is not included in the virtual business phone system, and getting details can get tedious. And it may also take charges for updating it. And in some virtual business phone systems, you will also get directories options where you can feed your business contacts numbers for emergency contact. In a virtual phone system for the business, you don’t need any kind of hardware installation. You just need an internet connection and you can check options for that with the service provider.
Extra Virtual Business Phone System Features in Your Android Phones
You can use the virtual business phone system in your android devices and can get various services features like you can check your voice mailbox through your android, or you can check your e-mails of the consumers, transcribed by the employees so that you can deal with the consumer queries and better understand about their needs regarding your services and products. In the virtual business phone system, your consumer’s calls or important business calls can be routed in your phones also and you get an extra option to sort the calls according to priority like, ‘do not disturb’ mode or ‘VIP calls’.